Frequently Asked Questions

FAQ

This FAQ guide provides information for individuals, families, case managers, federal partners, community organizations, donors, volunteers, and anyone seeking to understand how Riverside House programs and services work. Please use the sidebar to navigate between sections.

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  5. FAQ
  • General & Contact Information
  • History, Leadership & Governance
  • Federal Contracts & Financials
  • Eligibility, Placement & Referrals
  • Residential Reentry Program
  • Riverside Reentry 2.0 Program
  • Emergency Shelter Program
  • Facility & Operations
  • Resident Policies & Daily Life
  • Family & Visitation
  • Case Management & Core Services
  • Employment & Workforce Support
  • Life Skills, Counseling & Recovery
  • Housing & Community Integration
  • Faith & Spiritual Development
  • Safety, Accountability & Conduct
  • Volunteers & Community Partners
  • Employer Partners
  • Donations & Support
  • Accessibility, Rights & Privacy

General & Contact Information

Provides general information about our organization, including who we are, where to reach us, what to expect, and how we make an impact in our community.

Riverside House is a non-profit, co-ed, faith-based residential reentry center and community services organization that has served Miami-Dade County for more than 50 years. We support returning citizens transitioning from federal incarceration, justice-impacted individuals in the community, and adults experiencing homelessness through a continuum of programs that meet people where they are.

Our services include federal residential reentry, community-based reentry support, emergency shelter services, life skills and employment assistance, spiritual development, and alumni aftercare — all designed to help individuals rebuild their lives with stability, dignity, and purpose.

Riverside House operates as Riverside Christian Ministries, Inc., a 501(c)(3) organization.

Yes. Riverside House is a non-profit 501(c)(3) operated as Riverside Christian Ministries, Inc. All donations are tax-deductible as allowed by law.

Our mission is to deliver quality, effective, and faith-based support that guides formerly incarcerated men and women to become productive citizens and rebuild their lives.

We fulfill this mission through housing, case management, employment and life skills support, spiritual development, and emergency shelter services for individuals experiencing homelessness.

We primarily serve:

  • Returning citizens placed into our Residential Reentry Program by the Federal Bureau of Prisons (BOP), U.S. Probation Office (USPO), or U.S. Pretrial Services.
  • Adults experiencing homelessness placed into our Emergency Shelter Program through the Miami-Dade County Homeless Trust.
  • Justice-impacted individuals who need non-residential services through Riverside Reentry 2.0.
  • Alumni seeking continued support, accountability, and aftercare.
  • Community members seeking supportive services or spiritual guidance.

Yes. Riverside House is a co-ed facility serving both men and women across different programs.

  • Residential Reentry Program for federally supervised individuals.
  • Riverside Reentry 2.0 Program providing community-based support for non-residents.
  • Emergency Shelter Program for individuals referred through the Miami-Dade County Homeless Trust and other partners.
  • Life skills, employment, and practical assistance services.
  • Spiritual development and pastoral support.
  • Alumni aftercare and continued community support.

Services are primarily delivered in English, but staff are available who speak Spanish and Haitian Creole. Interpretation support may be available for certain needs.

No. Riverside House is faith-based and non-denominational — grounded in Christian values but welcoming to individuals of all faith backgrounds or no faith affiliation. Participation in spiritual activities is always optional.

Some spiritual development activities are open to alumni and community members. Contact us to learn more.

Riverside House has served thousands of individuals returning from incarceration and adults experiencing homelessness, helping them secure employment, reconnect with family, access spiritual and emotional support, and transition into stable, productive, purpose-driven lives.

Address: 968 N.W. 2nd Street, Miami, Florida 33128

Phone: (305) 326-9799

Email: info@riverside-house.org

We are located in East Little Havana, within minutes of downtown Miami. Several bus routes serve the immediate area and the site is accessible from I-95, the Dolphin Expressway, and major surface roads.

Limited parking is available for approved visitors, volunteers, and staff. Street parking is available in the surrounding neighborhood where permitted.

General office hours follow a weekday schedule — Monday - Friday, 9AM - 5PM. Program supervision, residential operations, and shelter operations run 24 hours a day, 7 days a week.

General inquiries may be directed to info@riverside-house.org, and your message will be directed to the appropriate team.

For immediate assistance, please call (305) 326-9799.

History, Leadership & Governance

Outlines Riverside House's 50+ year legacy, organizational leadership, board governance, and the values that guide our work.

Riverside House was founded in 1973, emerging from a small faith-inspired effort into one of the nation's longest-operating community-based reentry organizations.

It was established to provide a compassionate, structured, faith-centered alternative for individuals returning from incarceration — offering housing, accountability, and support at a time when few such programs existed.

What began as a small halfway house grew into a comprehensive, multi-program organization including federal residential reentry, community-based reentry services, an emergency shelter program, life skills and employment support, spiritual development, and alumni aftercare. Today we serve multiple justice-involved populations and individuals experiencing homelessness through a continuum of care.

Riverside House was among the earliest federally recognized halfway houses in Florida and has become a model for community-based reentry, influencing local corrections, community partners, faith organizations, and homelessness response systems for decades.

Riverside House is led by Cleveland ("Cleve") Bell III, our longtime President, CEO, and Executive Director. For more than four decades, Cleve has guided the organization through continuous growth, shaping Riverside House into one of the nation's most respected faith-based reentry and community-support centers.

He is supported by an experienced executive leadership team overseeing program operations, case management, workforce development, emergency shelter services, spiritual development, and organizational compliance.

Strategic oversight is provided by a Board of Directors, and community insight and support are strengthened through a dedicated Advisory Committee composed of civic leaders, faith leaders, and subject-matter experts.

The Board of Directors provides governance, strategic oversight, fiduciary accountability, and mission stewardship. The Board ensures Riverside House operates with integrity, transparency, and long-term organizational stability.

The Advisory Committee includes respected community members, business leaders, faith leaders, and subject-matter experts who provide guidance, insight, and specialized support to strengthen Riverside House's programs and community impact.

Riverside House operates as Riverside Christian Ministries, Inc., a 501(c)(3) non-profit. We adhere to federal, state, and county regulations; fulfill all IRS and financial accountability standards; undergo annual audits; and comply with federal RRC program requirements, Homeless Trust standards, and PREA regulations.

Our core values include:

  • Community — Building strong, supportive relationships.
  • Diversity — Welcoming individuals from all backgrounds.
  • Spirituality — Offering voluntary faith-centered growth.
  • Accountability — Encouraging responsibility and integrity.
  • Family — Strengthening bonds and support networks.
  • Productivity — Helping individuals become contributing members of society.

Federal Contracts & Financials

Explains our federal contracting relationships, oversight structures, financial accountability, and non-profit transparency commitments.

Riverside House is funded through a combination of:

  • Federal contracts with the Federal Bureau of Prisons (BOP) for residential reentry services
  • County contracts through the Miami-Dade County Homeless Trust for emergency shelter services
  • Private philanthropy, including individuals, foundations, and corporate giving
  • Faith-community partnerships
  • In-kind contributions and volunteer support

This diversified structure strengthens long-term organizational stability and mission impact.

Riverside House operates under a Residential Reentry Center (RRC) contract with the Federal Bureau of Prisons, administered through Residential Reentry Management (RRM) Miami. This contract authorizes Riverside House to provide structured residential reentry services, supervision, accountability, and transitional support for individuals returning from federal incarceration.

The federal contract requires Riverside House to meet strict standards related to:

  • 24/7 supervision and accountability
  • Room inspections and facility safety
  • Curfews and movement monitoring
  • Case management and progress tracking
  • Employment and community reintegration
  • Documentation, data reporting, and federal audits
  • Drug/alcohol testing and compliance
  • PREA (Prison Rape Elimination Act) standards
  • Emergency preparedness and security protocols

Riverside House undergoes frequent inspections, audits, and compliance reviews to maintain contract authorization.

Yes. Riverside House is overseen directly by RRM Miami, which conducts:

  • Scheduled audits
  • Unannounced facility visits
  • Case file reviews
  • Program compliance checks
  • Participant interviews
  • Safety and PREA compliance assessments

This ensures the program meets all federal reentry requirements.

The Emergency Shelter Program is funded through the Miami-Dade County Homeless Trust and operates under the county's Coordinated Entry & Assessment framework. It is regularly monitored for:

  • Case file compliance
  • Housing-focused case management
  • Data accuracy (HMIS reporting)
  • Facility safety standards
  • Food, sanitation, and bed counts
  • Outcome tracking (housing placements, exits, etc.)

While the major public contracts are with the BOP and Homeless Trust, Riverside House may collaborate with state courts, probation officers, and community agencies through cost-neutral partnerships or grant-funded initiatives.

As a non-profit 501(c)(3), Riverside House upholds rigorous financial accountability practices, including:

  • Annual independent financial audits
  • IRS Form 990 filings
  • Compliance with federal, state, and local reporting requirements
  • Board-level financial oversight
  • Contract-specific audits (BOP, Homeless Trust)
  • Segregation of funds by program requirements

Financial operations are aligned with both non-profit best practices and federal contracting standards.

Financial statements, Form 990 filings, and annual reports are available upon request for donors, foundations, and institutional partners seeking deeper organizational insight.

Yes. Private giving from individuals, foundations, businesses, churches, and civic groups helps sustain and expand our mission, supplementing contract-based funding that may not cover the full cost of services.

Donations support program areas that federal or county contracts do not fully fund, including:

  • Spiritual development
  • Alumni aftercare
  • Life skills and educational programs
  • Employment support enhancements
  • Transportation assistance
  • Client emergency needs (clothing, work gear, documentation fees)
  • Volunteer programming
  • Facility improvements

This flexibility allows Riverside House to deliver services that go beyond contract requirements.

Accountability is maintained through:

  • Regular reporting to federal and county contract partners
  • Data-driven performance metrics
  • Compliance with PREA, ADA, and federal guidelines
  • Outcome tracking (employment, housing, recidivism reduction, stabilization)
  • Continuous quality improvement reviews
  • Independent financial audits

Maintaining both enables Riverside House to support individuals across the entire reentry and stabilization continuum — from federal custody to community-based support to emergency shelter. This integrated ecosystem increases long-term stability and reduces recidivism and homelessness.

Eligibility, Placement & Referrals

Defines how program eligibility and referral pathways are determined by federal, county, and community guidelines to ensure safe, consistent, and legally compliant access to Riverside House programs.

A Residential Reentry Center (RRC) is a federally contracted facility that provides structured housing, supervision, accountability, and community reintegration support for individuals under federal custody or supervision. RRCs operate under strict Federal Bureau of Prisons (BOP) standards and are responsible for monitoring movement, verifying employment, enforcing curfews, and supporting successful transition into the community.

The Residential Reentry Program is the federally supervised reentry program delivered inside Riverside House's Residential Reentry Center (RRC). It provides structured housing, case management, employment support, life skills development, accountability measures, and monitored reintegration into the community for individuals returning from federal custody or under federal supervision.

Individuals under:

  • Federal sentence
  • Federal community supervision
  • Federal pretrial supervision
  • Certain court-directed circumstances
  • Transitional or sanction-based placements determined by USPO or Pretrial Services

Placements are determined and authorized exclusively by:

  • Federal Bureau of Prisons (BOP) through Residential Reentry Management (RRM) Miami
  • U.S. Probation Office (USPO)
  • U.S. Pretrial Services

These agencies assess eligibility, sentence structure, supervision requirements, and risk factors before assigning placement.

Eligibility is determined by:

  • Sentence structure and custody level
  • Behavior and progress while incarcerated
  • Home placement feasibility
  • Program need
  • Public safety considerations
  • Risk and needs assessments
  • Availability of bed space
  • Geographic jurisdiction

These assessments are governed by federal policy and cannot be appealed through Riverside House.

Federal and county referring agencies provide:

  • Case history
  • Risk assessments
  • Supervision conditions
  • Placement timelines
  • Behavioral history
  • Identification documents
  • Court or supervision requirements
  • Housing and program directives

Participants do not need to bring their own documentation to initiate placement.

Residential Reentry Management (RRM) Miami oversees:

  • All federal placement decisions
  • All transfers and releases
  • Contract compliance
  • Safety audits
  • Program performance
  • Documentation and reporting
  • Responses to violations or program changes

RRM Miami is the federal authority for Riverside House's RRC contract.

No. Riverside House cannot request, influence, approve, or otherwise take part in placement decisions.

No. Riverside House does not accept direct, public, or online applications for the Residential Reentry Program.

All placements must come through authorized federal sources.

No. Placement into the Residential Reentry Program cannot be initiated by these individuals on someone's behalf.

They may, however, contact us for guidance, clarification, and support related to the federal referral process.

Only if authorized by U.S. Pretrial Services.

These placements are rare and determined strictly by federal criteria.

Individuals may express a preference to their BOP case manager, probation officer, or pretrial officer — but the decision rests entirely with federal authorities.

Riverside House does not control waitlists, approvals, or assignment decisions.

Individuals with court-ordered placement must go through USPO or U.S. Pretrial Services.

Riverside House cannot independently accept any court-ordered referrals.

No. Riverside House's Residential Reentry Program serves federal individuals only.

State or county facilities must refer individuals to other community-based programs.

The Riverside Reentry 2.0 Program is a non-residential, community-based support program for returning citizens, justice-impacted individuals, and Riverside House alumni. It offers case management, employment assistance, life skills coaching, documentation support, and referrals while participants live independently in the community. This program does not involve residential housing.

For the Riverside Reentry 2.0 Program and other community-based programs, referrals may come from:

  • Federal Bureau of Prisons (BOP)
  • U.S. Probation Office (USPO)
  • U.S. Pretrial Services
  • Social Service Agencies
  • Community & Faith-Based Organizations
  • Alumni & Former Participants
  • Internal Case Managers

No. Reentry 2.0 is referral-based, not open enrollment.

Not to the Residential Reentry Program.

However, justice-impacted individuals may access certain non-residential support services through Riverside Reentry 2.0, depending on eligibility.

The Emergency Shelter Program provides short-term, housing-focused shelter for adults experiencing homelessness who are referred through the Miami-Dade County Homeless Trust. The program offers safe accommodations, meals, case management, stabilization support, and connections to long-term housing options.

Only:

  • Miami-Dade County Homeless Trust
  • City of Miami Homeless Outreach
  • City of Miami Beach Homeless Outreach
  • Miami-Dade County Homeless Trust

No. The program does not accept walk-ins or self-referrals.

These individuals cannot initiate placement directly, but they can contact us at (305) 326-9799 or info@riverside-house.org to better understand how federal referrals and Homeless Trust referrals work and what to expect if their loved one or client is placed at Riverside House.

Residential Reentry Program

Describes how returning citizens live in a structured, supervised, and supportive residential environment as they transition from federal custody to the community.

The Residential Reentry Program is the federally supervised reentry program delivered inside Riverside House's Residential Reentry Center (RRC). It provides structured housing, case management, employment support, life skills development, accountability measures, and monitored reintegration into the community for individuals returning from federal custody or under federal supervision.

The program serves individuals who have been placed at Riverside House by federal authorities, including people:

  • Transitioning from Federal Bureau of Prisons (BOP) facilities or custody.
  • Under U.S. Probation Office (USPO) supervision.
  • Under U.S. Pretrial Services supervision.
  • In certain court-authorized or sanction-based federal placements.

Only federal individuals may participate. State and county clients are not eligible.

Individuals cannot apply directly to the Residential Reentry Program. All placements are initiated and authorized exclusively by federal agencies — including the Federal Bureau of Prisons (BOP), Residential Reentry Management (RRM) Miami, the U.S. Probation Office (USPO), or U.S. Pretrial Services. These agencies determine eligibility, assign timelines, and select the appropriate Residential Reentry Center based on case history, supervision requirements, and federal placement criteria. Riverside House cannot receive walk-ins, self-referrals, or public applications for this program.

The primary goal is to help returning citizens move from incarceration to stable, productive community life by combining structure, accountability, and practical support so they can meet supervision requirements and build a sustainable future.

The program addresses the core barriers people face when returning to the community, including:

  • Reestablishing daily structure and accountability.
  • Preparing for and maintaining employment.
  • Reconnecting with family and positive supports.
  • Accessing treatment or services required by supervision.
  • Planning for housing and long-term stability.
  • Rebuilding confidence, responsibility, and purpose.

Participants receive housing, supervision, case management, employment support, documentation assistance, and reintegration guidance. Additional services such as treatment, counseling, life-skills support, and spiritual development may be required or offered depending on federal supervision needs.

Yes. The program emphasizes employment readiness and life skills as key parts of successful reentry. Participants receive support with job search, workplace expectations, and practical skills needed to manage finances, time, responsibilities, and relationships.

Yes. While Riverside House itself is a time-limited residential program, staff help participants plan for next steps by exploring housing options, coordinating with community resources, and connecting them to supports that can assist with long-term stability.

Participants follow a structured schedule that includes work or job search activities, approved appointments, check-in/check-out procedures, curfew compliance, and regular meetings with case management.

Yes, Riverside House is a faith-based, non-denominational organization, and the program is grounded in Christian values of dignity, accountability, redemption, and hope. Spiritual activities and faith-based groups are voluntary — participants are never required to engage in religious services to receive support.

Length of stay is determined by federal authorities and can vary from several weeks to several months, depending on sentence structure, supervision requirements, and individual progress.

Upon completion, participants transition to the next phase of federal supervision — such as home confinement or community supervision in their own residence. Many individuals continue receiving support through the Riverside Reentry 2.0 Program or other community-based services to help maintain stability, employment, and healthy routines.

Riverside Reentry 2.0 Program

Details our community-based, non-residential program that provides ongoing reentry support, accountability, and resources for returning citizens and alumni.

The Riverside Reentry 2.0 Program is a community-based, non-residential support program for returning citizens, justice-impacted individuals, and Riverside House alumni who are living independently. It provides continued accountability, structured guidance, and access to key resources that help participants maintain stability, employment, and healthy routines after incarceration or after completing the Residential Reentry Program.

The program serves:

  • Returning citizens under federal supervision
  • Justice-impacted individuals seeking structured community support
  • Alumni of the Residential Reentry Program
  • Individuals referred by federal agencies or community partners
  • Participants who benefit from accountability and ongoing guidance but do not require residential placement

This program is non-residential — participants live in their own homes or community housing.

The program accepts participants through referrals from:

  • Federal Bureau of Prisons (BOP)
  • U.S. Probation Office (USPO)
  • U.S. Pretrial Services
  • Social Service Agencies
  • Community & Faith-Based Organizations
  • Alumni & Former Participants
  • Internal Case Managers

The primary goal of the Riverside Reentry 2.0 Program is to provide structured, community-based support that helps participants maintain progress, meet supervision requirements, strengthen employment and life skills, and achieve long-term stability after release from incarceration or after completing residential reentry.

Participants receive individualized support that may include case management, accountability check-ins, resource navigation, documentation assistance, employment guidance, and referrals to treatment, education, or community programs.

Yes. The program connects participants to employment opportunities, housing resources, life-skills development, and supportive services as appropriate.

Yes. Riverside House is a faith-based, non-denominational organization, and participants in 2.0 have access to voluntary spiritual guidance, support groups, and mentorship. No one is required to participate in faith-based activities to receive services.

Length of participation varies depending on supervision type, referrals, and individual needs. Participants may remain in the program as long as they are actively engaged and making progress, or until they complete the goals set by their supervising agency or referring partner.

Participants transition to independent stability, complete supervision requirements, or continue accessing community-based supports. Many remain connected to Riverside House through alumni programming, spiritual development, or volunteer involvement.

Emergency Shelter Program

Outlines our short-term, housing-focused shelter program for adults experiencing homelessness referred through the Miami-Dade County Homeless Trust.

The Emergency Shelter Program provides short-term, housing-focused shelter for adults experiencing homelessness who are referred through the Miami-Dade County Homeless Trust. The program offers safe accommodations, stabilization support, meals, basic needs assistance, and case management that helps individuals work toward long-term housing and stability.

The program serves single adults experiencing homelessness in Miami-Dade County who are referred through:

  • The Miami-Dade County Homeless Trust
  • City of Miami Homeless Outreach Teams
  • City of Miami Beach Homeless Outreach Teams
  • Homeless Trust Provider Agencies

Riverside House cannot admit walk-ins or individuals who are not referred through these channels.

Individuals must be referred through the Homeless Trust's Coordinated Entry System. This includes referrals from county outreach teams, city outreach teams, and authorized Homeless Trust providers. Riverside House does not accept self-referrals, walk-ins, or direct applications.

No. Riverside House cannot accept direct applications or walk-ins for shelter. All referrals must come through approved Homeless Trust channels.

The primary goal of the Emergency Shelter Program is to provide immediate safety, stabilization, and basic needs support while helping participants connect to long-term housing pathways. The program focuses on rebuilding stability, supporting goal-oriented case management, and preparing individuals to transition into permanent or transitional housing.

Participants may receive:

  • Safe, clean sleeping accommodations
  • Daily meals
  • Case management and goal planning
  • Housing navigation and referrals
  • Access to basic hygiene and essential needs
  • Connections to medical care, behavioral health services, and benefits
  • Stabilization and support during crisis or transition

Yes. Case managers work with participants to explore transitional, supportive, or permanent housing options and connect them to resources, programs, and agencies that can assist with long-term stability.

Yes. Voluntary faith-based support, pastoral care, and spiritual activities are available to participants who choose to engage. No one is required to participate in religious services.

Yes. Unlike federal residential reentry, the Emergency Shelter Program is not a supervised or restricted movement program. Participants may leave the facility but are expected to follow shelter procedures and respect program expectations.

Length of stay varies based on individual needs, housing access, and Homeless Trust guidelines. The goal is to connect participants to stable housing as quickly as possible.

Participants transition to permanent housing, transitional housing, supportive housing programs, or other community placements identified through coordinated case management and Homeless Trust partnerships.

Facility & Operations

Reviews the details of our physical campus, facility features, and foundational infrastructure that support our programs and services.

Address: 968 N.W. 2nd Street, Miami, Florida 33128

The facility sits just west of Downtown Miami, near the Miami River and within close proximity to government offices, courthouses, public transit, and major employment corridors. The location provides participants with convenient access to bus and Metrorail routes, essential community services, medical providers, and workforce opportunities throughout Miami-Dade County. This central placement supports the goals of reentry, employment, stable routines, and coordinated service access.

Yes. The facility's central Miami location provides convenient access to multiple bus routes and Metrorail connections, supporting employment, supervision appointments, treatment requirements, and community engagement.

Riverside House has operated at 968 N.W. 2nd Street, Miami, Florida 33128 since its founding in 1972. Over five decades, the organization expanded from a single building to a three-building campus, reflecting continuous program growth and increased community impact.

The Riverside House campus has the capacity to house up to 120 men and women in its residential reentry and shelter programs. Within this capacity, the organization operates a 30-bed emergency shelter for adults experiencing homelessness referred through the Miami-Dade County Homeless Trust.

  • The Residential Reentry Program for federally supervised individuals.
  • The Riverside Reentry 2.0 Program providing community-based support for non-residents.
  • The Emergency Shelter Program for individuals referred through the Miami-Dade County Homeless Trust and other partners.
  • Life skills, employment, and practical assistance services.
  • Spiritual development and pastoral support.
  • Alumni aftercare and continued community support.
  • Administrative offices
  • Group classrooms and training rooms
  • Case management offices
  • Designated recreation areas
  • A dedicated visitation area
  • A dining room and food service area
  • Laundry facilities
  • A chapel for spiritual services
  • Separate sleeping quarters for men and women
  • Designated space for the emergency shelter program

Yes. Riverside House provides three meals per day — breakfast, lunch, and dinner — to residents in the Residential Reentry Program and individuals in the Emergency Shelter Program.

Yes. Riverside House is a co-ed facility serving both men and women, with designated and separated living areas to ensure privacy, safety, and appropriate supervision.

Riverside House ensures compliance with all local, state, and federal requirements for:

  • Zoning
  • Building safety
  • Sanitation
  • Health standards
  • Fire safety and emergency preparedness

The organization emphasizes excellence in facility upkeep, recognizing that the physical environment directly impacts resident dignity, public perception, and successful reentry outcomes.

Yes. Riverside House hosts voluntary chapel services, spiritual development programs, pastoral care, and faith-based support activities within its on-site chapel and through its chaplaincy team.

Yes. Community partners, agencies, and organizations may request tours or meetings to learn more about Riverside House's work. Inquiries can be made via phone at (305) 326-9799 or via email at info@riverside-house.org.

Resident Policies & Daily Life

Provides an overview of daily expectations, schedules, curfews, passes, inspections, and personal conduct standards for residents living on-site.

Residents entering Riverside House participate in a structured, accountability-based environment designed to support a successful transition into the community. Upon arrival, residents complete an intake and orientation process that explains program expectations, movement rules, schedules, responsibilities, and facility procedures.

Residents follow a structured daily routine that may include:

  • Work or verified job search activity
  • Check-in/check-out procedures for approved movement
  • Scheduled classes, appointments, or case management sessions
  • Curfew compliance
  • Meal times
  • House responsibilities
  • Personal time and rest periods

 

Schedules are individualized based on program requirements, federal supervision expectations, and case plans.

Residents may bring basic clothing, hygiene items, and essential personal belongings that meet federal program standards. All items must be inspected upon intake. Prohibited items include weapons, drugs, alcohol, unauthorized electronics, and any item restricted by the Federal Bureau of Prisons (BOP) or supervising authority.

Residents are responsible for keeping their living areas clean, completing assigned chores, and maintaining shared spaces respectfully. Staff conduct regular inspections to ensure sanitation, safety, and accountability.

All personal items are subject to inspection. Residents must store belongings in designated areas, keep living spaces clean, and maintain an organized environment. Storage limitations may apply due to shared living quarters.

Residents in the Residential Reentry Program are not allowed to bring personal cell phones into the facility. However, Riverside House offers an approved cell phone program for eligible residents, and all residents have access to a public pay phone for communication.

This policy follows federal guidelines and helps support accountability and program integrity.

Yes. Riverside House provides breakfast, lunch, and dinner to all residential and emergency shelter clients. Meal times are scheduled, and residents are expected to follow dining procedures.

Yes, but only during approved visitation hours and under federal program guidelines. Visitors must be pre-approved and appear on the resident's visitation list.

Yes. Residents may receive mail delivered to the facility. All mail and packages are subject to inspection in accordance with federal supervision guidelines.

Yes. Residents may be required to undergo random or scheduled drug and alcohol testing based on federal supervision requirements.

Yes. Riverside House offers voluntary spiritual development opportunities, including chapel services, pastoral support, and faith-based groups. Participation is encouraged but never required to access services or remain in the program.

Yes — but only with approved and scheduled movement. Residents may leave for work, treatment, appointments, meetings, or other authorized activities. All movement must comply with federal guidelines, schedule documentation, and curfew rules.

Residents must request and receive approval for all movement outside the facility, including work, treatment, appointments, meetings, and errands. Approved movement is documented on an individualized schedule, and residents must sign out when leaving and sign in when returning. Unauthorized movement is not permitted.

Yes. Riverside House provides on-site laundry facilities for both Residential Reentry Program residents and Emergency Shelter Program participants.

Yes. Curfews are required under federal supervision and must be followed exactly as assigned. Curfew times may vary based on work hours, approved movement schedules, or supervision directives. Residents must return on time and sign in upon arrival.

Riverside House provides appropriate privacy within the limits of federal supervision and shelter operations. Staff supervision, searches, and inspections are conducted in accordance with federal and county guidelines.

No. Rules differ based on program type:

  • Residential Reentry Program residents must follow federal guidelines including movement approvals, curfews, employment expectations, and accountability procedures.
  • Emergency Shelter Program participants are not under federal supervision and follow shelter-specific policies coordinated with the Miami-Dade County Homeless Trust.

Shelter participants have more flexibility than federally supervised residents, but they are still expected to follow facility procedures, mealtimes, quiet hours, and safety guidelines.

Family & Visitation

Covers visitation guidelines, family engagement procedures, approved items, and communication rules for residents and their loved ones.

Yes. Residents may have visitors during designated visitation hours and in accordance with federal Residential Reentry Center (RRC) guidelines. All visitors must be pre-approved and listed on the resident's authorized visitor list. Visitation may vary based on supervision level, program type, and federal restrictions.

Residents submit a list of proposed visitors to their case manager. Visitors are reviewed and approved or denied based on Residential Reentry Management (RRM) Miami guidelines, Federal Bureau of Prisons (BOP) criteria, and supervision requirements from the U.S. Probation Office (USPO) or U.S. Pretrial Services. Only approved visitors may enter the facility.

Visitation hours are established by Riverside House in compliance with federal standards and are communicated to residents during orientation. Schedules may vary and may be temporarily adjusted based on program needs, staffing, holidays, or federal directives.

Visitation occurs only in designated visitation areas within the Riverside House facility. Visitors may not enter resident living areas, dorms, or restricted parts of the campus.

All visitors must present valid government-issued photo identification. Additional screening requirements may apply based on federal supervision rules. Visitors may not bring contraband, food, gifts, or personal items unless explicitly permitted.

Yes. Minors may visit only when accompanied by a parent or legal guardian and must be approved on the resident's visitation list. Children must be supervised at all times while on the premises.

Only approved items may be brought into the facility, and all items are subject to inspection. Restrictions vary for Residential Reentry Program residents and Emergency Shelter Program residents. For federal residents, the corresponding federal governing body guidelines determine what items are allowed.

No. Outside food, drinks, or home-prepared meals are not permitted during visitation unless explicitly authorized. This is to comply with security and contraband prevention standards.

  • Bring government-issued ID
  • Arrive on time
  • Follow all posted rules and staff instructions
  • Avoid bringing prohibited items
  • Understand that security checks and screening procedures are required
  • Expect respectful but firm adherence to federal program regulations

Yes — but within supervision and privacy limits. Case managers may communicate general status updates with approved family contacts, but certain details may be restricted based on federal confidentiality and rules set by Federal Bureau of Prisons (BOP), Residential Reentry Management (RRM) Miami, U.S. Probation Office (USPO), or U.S. Pretrial Services.

Yes. Families may request to speak with a case manager regarding placement questions, progress updates, and support needs, subject to supervision limits. Meetings may occur by phone or in person.

Case Management & Core Services

Highlights the goal-setting, accountability, resource navigation, and individualized support provided through our case management model.

Case management is the structured, individualized support system that guides each participant's progress throughout their time at Riverside House. Case managers help residents meet supervision requirements, achieve reentry goals, remain accountable, and navigate the practical steps needed to stabilize their lives in the community.

Case management is provided by trained Riverside House staff who work closely with:

  • Federal Bureau of Prisons (BOP)
  • Residential Reentry Management (RRM) Miami
  • U.S. Probation Office (USPO)
  • U.S. Pretrial Services
  • Miami-Dade County Homeless Trust

 

Case managers coordinate with these agencies to ensure all requirements, reporting, and expectations are met.

Case management may include:

  • Individual assessments and needs evaluation
  • Goal planning and weekly progress reviews
  • Support in meeting supervision requirements
  • Schedule reviews and movement approvals (for federal clients)
  • Accountability and compliance documentation
  • Housing, employment, and resource coordination
  • Referrals to treatment, counseling, medical care, or benefits
  • Support rebuilding routines, responsibilities, and positive habits

 

Additional topic-specific support appears in later sections (Employment, Life Skills, Housing, etc.).

Yes. Case managers play a critical role in ensuring residents follow BOP, USPO, and U.S. Pretrial Services expectations, including:

  • Movement approvals
  • Work verification
  • Program participation
  • Drug/alcohol testing requirements
  • Documentation and reporting

 

Compliance is essential for successful program completion.

Yes. When required or appropriate, case managers coordinate referrals to:

  • Substance-use treatment
  • Mental health counseling
  • Medical care or testing
  • Medication management
  • Community-based support programs

 

Requirements vary based on supervision directives and individual needs.

Yes. Case managers work with each participant to develop individualized reentry or stabilization plans that outline goals, milestones, timelines, and action steps. Plans are reviewed regularly and adapted as needed based on progress and supervision requirements.

Case management includes assistance with:

  • State identification cards
  • Social Security card replacement
  • Birth certificates
  • Select public benefits (when appropriate)
  • Reentry-related documentation required by federal agencies
  • Employment verification documents

Meeting frequency depends on supervision status, program type, and individual needs. Residents typically meet with case managers weekly or more often during key transition periods such as intake, employment changes, or housing planning.

Case managers ensure participants:

  • Stay on track with program requirements
  • Meet employment or treatment expectations
  • Build practical routines and skills
  • Prepare for housing and long-term stability
  • Resolve barriers to independence
  • Remain accountable to supervision agencies

 

Their guidance supports a safe, smooth transition into the community.

Employment & Workforce Support

Explains how Riverside House prepares participants for employment through job readiness training, employer partnerships, and ongoing workforce support.

Employment is a core requirement of federal reentry and a critical stabilizing factor for people returning to the community. Working full-time helps participants build income, structure, confidence, and long-term independence — all essential to successful reentry and reduced recidivism.

Yes. Riverside House provides individualized employment support that may include job readiness coaching, resume preparation, interview practice, and referrals to employers who are open to hiring returning citizens. Case managers guide residents through the process and verify employment requirements set by supervision authorities.

Yes. Residents are expected to obtain and maintain full-time employment.

Employment is a central expectation of federal residential reentry. Most residents are expected to obtain and maintain full-time, verifiable employment or to engage in full-time, approved activities such as job searching or required programming. Any exceptions or adjustments are determined by the Federal Bureau of Prisons (BOP), Residential Reentry Management (RRM) Miami, the U.S. Probation Office (USPO), or U.S. Pretrial Services, not by Riverside House alone.

Residents who arrive without employment are expected to actively and consistently search for work, following a job-search plan developed with their case manager and in line with federal supervision expectations.

Riverside House may provide:

  • Resume development and job applications
  • Interview practice and coaching
  • Guidance on workplace professionalism
  • Introductions or referrals to employer partners
  • Documentation support (e.g., schedules, pay stubs, employer verification)
  • Assistance understanding work schedules, transportation, and expectations

Yes. Riverside House collaborates with employers across Miami-Dade County who are open to hiring returning citizens, helping reduce employment barriers and strengthening workforce opportunities.

Yes. Residents must provide verifiable documentation such as offer letters, pay stubs, shift schedules, and employer contact information. Case managers confirm employment details to ensure compliance with federal requirements.

Yes, as long as the schedule is approved in advance and documented properly. Federal authorities must authorize any movement outside standard hours, and case managers coordinate approvals and verification.

Residents must notify staff immediately and resume active job searching. Case managers assist with next steps, but residents remain responsible for securing new employment and documenting their efforts.

Yes. Job eligibility may be limited by:

  • Federal supervision rules
  • Safety or security restrictions
  • Job-site locations
  • Background checks
  • Work hours requiring special approval

Case managers help residents understand approved options.

Yes. Residents receive support with punctuality, communication, conflict resolution, time management, and professional behavior — skills that support long-term employment retention.

Yes. Participants in Riverside Reentry 2.0 may access workforce guidance, job referrals, and ongoing employment coaching as they work toward long-term economic stability.

Case managers routinely review and verify:

  • Work schedules
  • Employer information
  • Pay stubs
  • Job changes
  • Attendance and progress

This ensures residents remain compliant with requirements from BOP, RRM Miami, USPO, and U.S. Pretrial Services.

Potentially. Educational or vocational training may be approved if it meets federal supervision guidelines and supports the resident's reentry goals. Case managers help evaluate and coordinate these options when appropriate.

While Riverside House does not provide transportation, the facility's central Miami location gives residents convenient access to major bus routes and Metrorail. Case managers may assist with planning travel routes or identifying affordable options.

Life Skills, Counseling & Recovery

Describes the practical life skills, emotional support services, and recovery resources available to help participants build stability and resilience.

Riverside House provides structured support to help participants strengthen the everyday skills needed to live responsibly and independently. These may include:

  • Financial literacy and budgeting
  • Time management and routine building
  • Communication and interpersonal skills
  • Conflict resolution and emotional regulation
  • Healthy decision-making
  • Personal organization and responsibility
  • Problem-solving and accountability habits

Life-skills development is integrated into case management, group activities, employment support, and daily interactions.

Returning citizens often face major lifestyle adjustments after incarceration. Life skills help individuals:

  • Establish healthy routines
  • Manage responsibilities and obligations
  • Maintain jobs
  • Navigate family relationships
  • Communicate effectively
  • Avoid high-risk situations
  • Build confidence and self-efficacy

These skills are essential for long-term stability and reduced recidivism.

Yes. Residents may be referred to counseling or mental health services based on supervision requirements, assessed needs, or personal requests. Counseling may include:

  • Individual mental health counseling
  • Substance-use counseling
  • Anger management or behavioral support
  • Trauma-informed emotional support
  • Recovery-oriented programming

Counseling may be delivered by approved external providers or through partner organizations, depending on supervision guidelines.

Yes. Substance-use recovery is a major emphasis across Riverside House programs. Support may include:

  • Referrals to licensed treatment providers
  • Outpatient or intensive outpatient programming
  • Drug and alcohol testing required by federal supervision
  • Recovery-focused life skills coaching
  • Accountability through case management
  • Support groups offered by community partners

Participants may be required to engage in treatment as directed by BOP, RRM Miami, USPO, or U.S. Pretrial Services.

Yes. Riverside House provides access to voluntary, faith-based recovery pathways, including:

  • Celebrate Recovery-style spiritual twelve-step programming
  • Pastoral care and counseling
  • Chaplain-led guidance
  • Weekly chapel services
  • Peer support groups

These programs reflect Riverside House's long history of faith-based recovery leadership and are optional for all participants.

Yes. Residents may participate in classes, groups, or workshops focused on topics such as:

  • Reentry success strategies
  • Emotional wellness
  • Substance-use recovery
  • Healthy relationships
  • Stress management
  • Decision-making and goal planning

Group participation may be required or recommended depending on supervision requirements and individual needs.

Residents receive:

  • Supportive case management interactions
  • Access to counseling or mental health referrals
  • Crisis intervention when needed
  • Encouragement through pastoral care
  • Community support from peers and volunteers
  • Stabilization support for shelter participants

 

The environment is designed to promote dignity, structure, and positive emotional growth.

Shelter participants may access stabilization-focused supports, including:

  • Basic case management
  • Referrals to outpatient or residential treatment
  • Mental health assessments
  • Behavioral health resources
  • Connections to community recovery partners

 

Support is guided by Homeless Trust criteria and individual needs.

Yes. Transition from incarceration or homelessness can be overwhelming. Case managers, chaplaincy staff, and community partners help participants manage stress, stay grounded, and navigate challenges using healthy coping strategies.

Yes. Staff help residents develop communication skills, rebuild trust, set boundaries, and strengthen positive relationships with family, employers, and community members.

It depends on the individual and their supervision requirements. Some residents participate voluntarily; others must attend specific classes or treatment as mandated by BOP, USPO, or U.S. Pretrial Services.

Yes. Many individuals continue receiving support through:

  • The Riverside Reentry 2.0 Program
  • Alumni engagement opportunities
  • Faith-based support groups
  • Community recovery resources

 

Riverside House emphasizes long-term success beyond program completion.

Housing & Community Integration

Outlines how Riverside House supports participants in securing stable housing and building healthy, sustainable connections within the community.

No. Riverside House provides short-term residential reentry housing for federally supervised individuals and temporary emergency shelter for adults experiencing homelessness. Long-term housing is secured through community resources, landlords, transitional housing programs, or family reunification — supported by case management.

Yes. Case managers help participants explore and connect with appropriate housing options prior to program completion. This may include:

  • Independent rental housing
  • Transitional or supportive housing programs
  • Shared housing or roommate arrangements
  • Family reunification (when appropriate)
  • Housing programs available through community partners
  • Housing resources coordinated by the Miami-Dade County Homeless Trust

Stable housing is one of the strongest predictors of long-term success after incarceration or homelessness. Housing planning helps individuals:

  • Avoid homelessness after release
  • Maintain employment and income
  • Meet federal supervision requirements
  • Strengthen relationships and support systems
  • Build routines and long-term stability
  • Effective housing planning reduces recidivism and improves community safety.
  • Independent rental housing
  • Transitional or supportive housing programs
  • Shared housing or roommate arrangements
  • Family reunification (when appropriate)
  • Housing programs available through community partners

Housing resources coordinated by the Miami-Dade County Homeless Trust

Yes. Case managers help participants gather documents needed for housing and coordinate with landlords, agencies, or partners as needed. Documentation may include identification, proof of income, benefits letters, employment verification, or other items required by housing programs.

Yes. Riverside House supports community integration by helping participants:

  • Reestablish community ties
  • Access essential services
  • Connect with local organizations and support groups
  • Navigate transportation and neighborhood resources
  • Rebuild positive social networks
  • Participate in faith-based or mentorship programs
  • Strengthen healthy, pro-social relationships

 

Community integration is essential for long-term success after release.

Yes. The Emergency Shelter Program is funded and overseen by the Miami-Dade County Homeless Trust. Shelter participants receive housing-focused case management that aligns with Homeless Trust standards and are connected to the county's Coordinated Entry system for long-term housing solutions.

When safe and appropriate, yes. Healthy reunification with supportive family members or mentors can strengthen stability and reduce the likelihood of homelessness or recidivism.

Yes. Riverside House helps participants access:

  • Medical and behavioral health services
  • Social service providers
  • Employment programs
  • Educational opportunities
  • Faith-based communities
  • Legal or benefits resources

 

Connecting to community supports is a key part of successful reintegration.

After completing a program at Riverside House, participants may continue receiving support through the Riverside Reentry 2.0 Program, which offers guidance, accountability, and resource navigation as participants establish independence in the community.

Yes. For returning citizens entering the Residential Reentry Program or individuals placed in the Emergency Shelter Program, housing planning begins early in their stay. Case managers help ensure participants have a realistic plan for stable housing upon exit.

Yes. Riverside House collaborates with a range of local housing providers, transitional housing programs, and community partners to help participants secure safe, appropriate living environments that align with supervision requirements and personal needs.

Yes. Federal authorities expect all returning citizens to establish a stable housing plan before completing residential reentry. Case managers work with participants to develop realistic plans and coordinate next steps.

Yes. Shelter case managers work with each individual to identify permanent housing options, access supportive services, and eliminate barriers that may prevent long-term stability. Housing navigation continues until the participant exits into a stable environment.

Faith & Spiritual Development

Details our optional faith-based services — including mentoring, pastoral support, and spiritual growth opportunities — available to those who choose to participate.

Yes. Riverside House is a non-profit, faith-based organization grounded in Christian values. Spiritual growth, dignity, redemption, and accountability are core elements of the organization's mission and history.

No. All spiritual programming is voluntary. Residents and participants may choose whether to engage in faith-based support, and they receive the same services regardless of their religious background or participation level.

Participants may access:

  • Pastoral care and chaplaincy support
  • Voluntary chapel services
  • Prayer and encouragement
  • Faith-based recovery groups
  • One-on-one spiritual guidance
  • Bible studies and small groups

These offerings support emotional strength, hope, and personal transformation.

Yes. Riverside House offers voluntary recovery pathways influenced by spiritual twelve-step models and Celebrate Recovery–style programming, emphasizing healing, accountability, and positive life change.

Yes. Residents may request one-on-one pastoral support or guidance from spiritual staff or volunteers.

Yes. Riverside House welcomes participants of all backgrounds. Spiritual care is available to anyone who chooses to engage, without pressure or requirement.

Safety, Accountability & Conduct

Explains the safety protocols, accountability systems, compliance requirements, and conduct expectations that maintain a secure environment for all.

Riverside House operates under strict federal and county standards. Safety, structure, and accountability ensure a secure environment for residents, staff, visitors, and the community, and help participants successfully complete their supervision or stabilization plans.

Residents must follow all program rules, supervision requirements, movement procedures, curfews, and staff instructions. Expectations are clearly explained during intake and reinforced throughout the program to support safety, order, and successful reentry.

Weapons, drugs, alcohol, contraband, unauthorized electronics, and any item restricted by the Federal Bureau of Prisons (BOP), Residential Reentry Management (RRM) Miami, the U.S. Probation Office (USPO), U.S. Pretrial Services, or the Miami-Dade County Homeless Trust are strictly prohibited. All personal items are subject to inspection.

Yes. Residents may be required to undergo drug and alcohol testing based on their supervision status. Testing may be random or scheduled and is required to ensure compliance with federal or county guidelines.

Residents must request approval for all movement outside the facility. Approved movement is documented on individualized schedules, and residents must sign out when leaving and sign in upon returning. Unauthorized movement is not permitted and may result in federal or program sanctions.

Yes. Curfews are mandatory for federally supervised residents and are enforced through sign-in procedures, staff monitoring, and reporting to the supervising authority.

Consequences depend on the severity of the violation and the resident's supervision status. Federal residents may face sanctions from RRM Miami, BOP, USPO, or U.S. Pretrial Services. Shelter participants may face interventions or exit from the program depending on Homeless Trust guidelines.

Yes. Residents must treat staff, volunteers, peers, and visitors with respect at all times. Behavior that threatens safety, disrupts the environment, or violates supervision conditions is not permitted.

Safety is supported through:

  • Staff presence throughout the facility
  • Monitoring of facility entry and exit points
  • Movement and schedule verification
  • Regular walkthroughs and inspections
  • Enforcement of federal and shelter guidelines
  • Emergency preparedness procedures

These systems ensure a secure environment for all participants.

Shelter participants follow policies established by the Miami-Dade County Homeless Trust and Riverside House. While they are not under federal supervision, they are expected to follow shelter rules related to safety, conduct, procedures, respect, and facility use.

Yes. Residents are encouraged to report any safety or security concerns to staff. Riverside House takes all concerns seriously and addresses them promptly, following appropriate procedures.

Yes. Riverside House complies with the Prison Rape Elimination Act (PREA) as required under federal contracting and community corrections standards. Residents may report concerns confidentially, and all allegations are reviewed in accordance with PREA requirements.

Volunteers & Community Partners

Describes the opportunities and requirements for individuals, churches, and organizations who want to support our mission through service and partnership.

Volunteers support Riverside House by assisting with spiritual activities, mentorship, educational workshops, life-skills sessions, reentry support, and community-building efforts. Their involvement strengthens the environment of accountability, encouragement, and hope that residents need during their transition.

Volunteer opportunities may include:

  • Mentorship or encouragement-based support
  • Facilitating groups or workshops
  • Assisting with chapel or spiritual programs
  • Participating in community outreach initiatives
  • Supporting special events or program activities
  • Offering professional expertise (e.g., education, financial literacy, recovery support)

 

All volunteers must follow Riverside House's guidelines and meet any screening requirements.

Yes. Riverside House has longstanding partnerships with community organizations, faith communities, nonprofits, treatment providers, and civic groups. These partners support residents through educational programs, recovery services, spiritual development, housing resources, employment opportunities, and community reentry assistance.

Community partners help expand the range of services available to residents by providing:

  • Workshops and classes
  • Faith-based support
  • Counseling and recovery resources
  • Employment or housing connections
  • Mentorship and reentry support
  • Volunteer engagement opportunities

 

Riverside House's impact is strengthened through collaboration across the broader community.

Yes. As a faith-based non-profit, Riverside House maintains strong relationships with churches, spiritual leaders, and Christian organizations that provide mentorship, pastoral care, spiritual resources, and volunteer support.

Yes. Approved partner organizations may host workshops, classes, spiritual services, or support groups at the facility, as long as they follow Riverside House's guidelines and coordinate scheduling with staff.

Individuals or organizations interested in volunteering or partnering with Riverside House can contact the administrative team to learn more about current needs, screening requirements, and available opportunities.

Yes. Volunteers must complete orientation and comply with all policies related to confidentiality, conduct, safety, and professional boundaries.

Yes, depending on the volunteer role. Some volunteer opportunities are specific to federal residents, while others support shelter participants or community-based programs. Staff will guide volunteers to the appropriate placements.

Employer Partners

Highlights how employers can partner with Riverside House to offer second-chance employment opportunities and collaborate on workforce initiatives.

Yes. Riverside House collaborates with employers throughout Miami-Dade County who are open to hiring returning citizens and helping them build stable, productive lives. These partnerships are essential to reducing recidivism and strengthening the local workforce.

Employer partners may provide opportunities in fields such as:

  • Hospitality and food service
  • Warehousing and logistics
  • Construction and skilled trades
  • Maintenance and janitorial services
  • Landscaping
  • Manufacturing
  • Retail and customer service
  • Entry-level administrative or operational roles

 

Available job types vary based on employer needs and resident qualifications.

Riverside House assists employers by:

  • Pre-screening candidates
  • Providing employment documentation and verification
  • Ensuring residents meet supervision requirements
  • Coaching residents on workplace expectations
  • Supporting communication between employer, resident, and case management (when appropriate)
  • Helping ensure reliable attendance and job performance through structured accountability

Employer partners often benefit from:

  • Access to motivated job seekers
  • Reduced turnover through structured accountability
  • Support from case managers
  • Reinforcement of workplace professionalism
  • Participation in community reintegration and public safety efforts
  • Strengthening corporate social responsibility and second-chance hiring initiatives

No. Employers are not responsible for any federal supervision or compliance obligations. Riverside House and the supervising authorities handle all movement approvals, schedule verifications, accountability checks, and reporting requirements.

Employers can contact Riverside House directly to share feedback, request documentation, or address workplace issues. Case managers help address concerns promptly and professionally while supporting both the employer and the participant.

Yes. Employers are encouraged to host hiring events, workshops, or informational sessions at Riverside House to connect directly with potential candidates.

Employers interested in partnering can contact Riverside House to discuss open positions, hiring needs, and collaboration opportunities. Staff will help determine suitability, provide program information, and guide the employer through the partnership process.

Donations & Support

Outlines how individuals, foundations, and businesses can support Riverside House through financial contributions and in-kind donations.

Yes. Riverside House is a corporate tax-exempt, non-profit organization operating as Riverside Christian Ministries, Inc., a registered 501(c)(3) serving Miami-Dade County.

Donations help provide safe housing, structured reentry support, emergency shelter services, spiritual development, life skills training, and ongoing community resources. Contributions strengthen programs that reduce recidivism, improve public safety, and help individuals rebuild their lives with dignity.

Yes. Contributions to Riverside House are tax deductible to the extent permitted by law.

Donations can be made through the organization's online donation portal, by mail, or by contacting the administrative office to discuss giving options.

Yes. Supporters may choose to make recurring monthly donations to provide consistent, sustained support for Riverside House's programs and services.

Yes. In-kind contributions such as clothing, hygiene items, household goods, or program supplies may be accepted, depending on current needs and storage capacity. Donors should contact Riverside House to confirm accepted items.

Yes. Businesses, foundations, churches, and civic groups may partner with Riverside House through sponsorships, grants, corporate giving, or community fundraising efforts.

Financial and material support helps provide:

  • Safe, clean facilities
  • Daily meals
  • Case management and support services
  • Life-skills programming
  • Spiritual development
  • Emergency shelter for people experiencing homelessness
  • Workforce and housing navigation services

These resources directly impact individuals working to rebuild their lives.

Yes. Donors may designate their contributions toward specific programs or general operating support, depending on preference.

Supporters can contact Riverside House to learn more about giving options, in-kind contributions, sponsorships, or opportunities to support special initiatives.

Inquiries can be made via phone at (305) 326-9799 or via email at info@riverside-house.org.

Accessibility, Rights & Privacy

Explains participants' rights, privacy protections, accessibility accommodations, and processes for raising concerns or filing grievances.

Yes. Riverside House offers accessible entrances and accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local requirements. Staff work with participants to address individual accessibility needs.

Yes. Residents have the right to appropriate privacy within the limits of federal supervision, Homeless Trust requirements, and facility safety protocols. Staff conduct searches and inspections only as required to maintain a safe and compliant environment.

Riverside House maintains the confidentiality of personal information, case files, and records in accordance with federal, state, and contractual requirements. Information is shared only with authorized agencies such as:

  • Federal Bureau of Prisons (BOP)
  • Residential Reentry Management (RRM) Miami
  • U.S. Probation Office (USPO)
  • U.S. Pretrial Services
  • Miami-Dade County Homeless Trust

Case information is not shared with outside parties without proper authorization.

Federal residents retain the right to:

  • Be treated with dignity and respect
  • Access basic services, meals, and safe living conditions
  • Communicate with family, legal counsel, and supervising authorities
  • File grievances and report concerns without retaliation
  • Participate in approved programs and services

However, certain freedoms may be limited due to federal supervision requirements.

Shelter participants have rights defined by the Miami-Dade County Homeless Trust, including access to safe shelter, respect, basic services, and a fair process for concerns or issues. Their privacy and information are protected within Homeless Trust and facility guidelines.

Residents may report concerns directly to staff, supervisors, or management. Riverside House provides a grievance process for addressing issues related to safety, services, or program operations.

Reports can be submitted via phone at (305) 326-9799 or via email at info@riverside-house.org.

Yes. Riverside House complies with PREA standards as required under its federal Residential Reentry Center (RRC) contract. Residents may report PREA-related concerns confidentially, and all allegations are investigated in accordance with federal policy.

Yes. Riverside House prohibits discrimination based on race, color, national origin, sex, disability, age, religion, or any other protected characteristic. All participants are treated fairly and provided equal access to services.

Yes. All volunteers and community partners must follow strict confidentiality policies, maintain appropriate boundaries, and comply with all privacy and safety expectations.